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How Can We Help?

Whether you need guidance choosing the right wellness equipment, have a question about your order, or want personalized recommendations for your space.

Most messages answered within one business day
Ways To Connect

Choose Your Preferred Channel

Email

support@sanorawellness.com
Replies within 24 hours

Phone

1-855-560-6831
Mon–Fri 9am–5pm EST

Live Chat

Available weekdays during business hours

Usually under 5 minutes
Quick Answers

Frequently Asked Questions

How long does shipping take for large wellness equipment?

Most in-stock items ship within 2 to 5 business days. Larger equipment like hot tubs, cold plunges, and massage chairs may require freight delivery, which typically arrives within 7 to 14 business days depending on your location. Orders over $100 qualify for free shipping.

Can I track my order after it ships?

Absolutely. Once your order ships, you will receive an email with a tracking number and a direct link to follow your delivery in real time. If your order ships via freight, our team will coordinate a delivery window that works for your schedule.

What is your return policy on wellness equipment?

We offer a hassle-free return window on most products. Items must be in their original condition and packaging to qualify. Please contact our team before initiating a return so we can provide specific instructions and ensure a smooth process for your particular item.

Can I exchange a product for a different model?

Yes, we are happy to help you find the right fit. If you would like to exchange for a different model, size, or configuration, reach out to us by email or phone and we will walk you through the process. We want to make sure you end up with the perfect piece for your wellness routine.

How do I choose between a cold plunge and a hot tub?

It depends on your wellness goals. Cold plunges are ideal for post-workout recovery, reducing inflammation, and boosting alertness. Hot tubs focus on relaxation, muscle relief, and stress reduction. Many of our clients use both as part of a contrast therapy routine, and our team can help you build the right setup.

Do your red light therapy panels require professional installation?

Most of our red light therapy devices are designed for simple at-home setup with no professional installation needed. Each unit comes with mounting hardware and clear instructions. For larger panel configurations or built-in spa setups, our team can recommend local installation resources in your area.

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When To Reach Us

Monday – Friday 9:00 AM – 5:00 PM EST
Saturday – Sunday Closed
Our Promise

Our Commitment To You

Fast Response

Every message receives a thoughtful, personalized reply within one business day from our wellness team.

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Your personal and payment information is protected with industry-leading encryption at every step.

Quality Guaranteed

We stand behind every product we carry and work directly with manufacturers to ensure lasting performance.

Free Shipping

Complimentary delivery on all orders over $100, with white-glove options available for larger equipment.

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